TeamEDA’s Support team is ready to provide technical assistance, train users and answer your questions
All LAM and LAMUM subscriptions as well as perpetual with maintenance subscriptions come with unlimited customer support via telephone, e-mail, and screen-sharing during the subscription of annual maintenance duration.
In addition to reaching out directly to our Support team, we strongly encourage customers to view our Customer Resources page to browse our online library of support resources, including video tutorials and downloadable step-by-step guides to help maximize LAM and LAMUM usage. You can also view our Frequently Asked Questions (FAQs) for support, or submit a Support Ticket if you need further assistance,
For additional support, please contact our Support team at firstname.lastname@example.org or during US business hours at +1-603-656-5200.
On-Site Consulting Services
TeamEDA also offers on-site consulting and workshops on Engineering Software Management Best Practices and/or LAMUM Implementation. Our 2-day package typically includes:
- Audit of existing management methodology
- Best Practices workshop
- License entry for monitoring
- Unlimited user training
- User dashboard / alerts / Batch Reports Setup
TeamEDA will recommend a set of On-demand and Batch Reports based on your Company priorities and goals.
We routinely roll out updates twice a year including new features, enhancements, and fixes. Updates are usually quick to install, taking less than 10 minutes and include an automatic backup. Each release is accompanied by a Webinar covering the release details, new features and functionality, and bugs fixed. These are recorded and posted on the TeamEDA website for your viewing convenience.
We also allow all current users an up-to-date subscription, or annual maintenance contracts with access to all software updates and fixes. Customers can avail the newest and latest version of LAM and LAMUM at no additional cost through these updates.