These Terms of Service (“Terms”) govern the access and use of the LAMUM SaaS platform and related services (the “Service”) operated by LAMUM (“we”, “us”, or “our”). By creating an account, accessing, or using the Service, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

1.Description of the Service

The Service is a cloud-hosted software platform designed to help organizations monitor and manage software license usage across one or more license managers, vendors, servers, tools, and environments.

The Service may include, among other things:

• monitoring of license servers and license usage;
• collection and processing of license log files and usage metrics;
• alerts, reports, and historical analytics;
• management of vendors, tools, servers, ports, daemons, and related license metadata;
• user administration, role-based access, and account configuration;
• integrations with supported license-management systems and related infrastructure.

The Service is intended for business and operational use by authorized users within the Customer’s organization.

2.Account Registration and Access

To use the Service, the Customer must create an account and provide accurate, current, and complete information.

The Customer is responsible for:

• maintaining the confidentiality of its login credentials;
• ensuring that only authorized users access the Service;
• ensuring that all users comply with these Terms;
• notifying us immediately if any account or credential is compromised.

We reserve the right to suspend or terminate access to the Service if we reasonably believe the account is being used in a manner that violates these Terms, threatens security, or interferes with the integrity or availability of the Service.

3.Subscription and Fees

Access to the Service is provided under the subscription plan selected by the Customer. Pricing, plan limits, and billing terms are set forth in the applicable order form, invoice, or pricing page.

The Customer agrees to pay all subscription and related fees in accordance with the applicable billing terms. Failure to pay fees when due may result in suspension of access to the Service until the account is brought current.

We may revise pricing, plan features, or billing terms with reasonable notice, where required by law or as otherwise permitted under the applicable agreement.

4.Customer Data and License Information

The Customer is responsible for all data, logs, metadata, license information, historical records, and related content uploaded, processed, or stored in the Service (“Customer Data”).

Customer Data may include, without limitation:

• license server logs;
• license manager output;
• feature usage data;
• vendor, tool, port, and server configuration details;
• business metadata used in reports or dashboards.

The Customer represents and warrants that it has all rights necessary to provide, upload, and process such Customer Data through the Service, and that such use does not violate any applicable law, contract, or third-party right.

5.Data Processing and Privacy

We will process Customer Data only as necessary to provide, secure, and improve the Service, and in accordance with our Privacy Policy.

We will not sell Customer Data to third parties, and we will use commercially reasonable safeguards to protect Customer Data from unauthorized access, disclosure, or misuse.

The Customer acknowledges that:

• the Service is designed to process operational and licensing-related metadata;
• the Customer remains responsible for the compliance of its own data practices;
• certain data may be subject to confidentiality, security, or retention obligations under applicable law.

6.Acceptable Use

The Customer must not:

• use the Service for unlawful purposes;
• upload or transmit malicious code, harmful content, or data that infringes third-party rights;
• use the Service to interfere with or disrupt the operation, security, or integrity of the Service;
• attempt to gain unauthorized access to systems, accounts, or data;
• reverse engineer, decompile, or otherwise attempt to extract source code or underlying logic from the Service, except where permitted by law;
• resell, redistribute, sublicense, or otherwise commercialize the Service without prior written consent;
• use automated systems or scraping tools that materially disrupt the performance or availability of the Service;
• bypass usage limits, access controls, or subscription restrictions.

We may remove, disable, or restrict access to any material or account that we reasonably believe violates these Terms or endangers the Service.

7.Service Availability and Performance

We will use commercially reasonable efforts to provide the Service in a reliable and secure manner. However, no hosted software service can guarantee uninterrupted availability or zero downtime.

The Service may occasionally be unavailable due to maintenance, network issues, infrastructure issues, software updates, security incidents, or circumstances beyond our reasonable control.

We do not guarantee that the Service will meet specific performance objectives or that it will be error-free, uninterrupted, or entirely free from defects.

8.Ownership

The Service, including all software, architecture, interfaces, trademarks, documentation, graphics, text, content, and related intellectual property, remains the property of LAMUM or its licensors.

The Customer retains ownership of its Customer Data and any content uploaded by the Customer. By using the Service, the Customer grants us a limited license to process, store, host, and use such Customer Data solely as necessary to provide, administer, secure, and improve the Service.

9.Security

We will implement reasonable administrative, technical, and organizational measures designed to protect the Service and Customer Data.

However, the Customer acknowledges that no system is completely immune to cyber threats, outages, or operational failures. The Customer is responsible for:

• securing its own network and endpoints;
• managing user access within its organization;
• backing up critical data and operational records;
• ensuring that its use of the Service complies with its internal security standards and legal obligations.

10.Support and Maintenance

We may provide support and maintenance services in accordance with the plan selected by the Customer and any applicable support terms. Support may include email support, issue triage, guidance, and updates to the Service as made available by us.

Support availability, response times, and maintenance windows may vary depending on the subscription plan.

We may deploy updates, bug fixes, and improvements to the Service from time to time. Such updates may include changes to functionality, interface, or operational behavior.

11.Warranties

The Service is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation.

We do not warrant that the Service will meet all business objectives, eliminate all errors, or provide any specific outcome. The Customer is solely responsible for evaluating whether the Service is suitable for its business needs.

12.Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of business, loss of data, loss of revenue, loss of profit, or reputational harm, arising out of or related to the Service or these Terms.

Our aggregate liability arising out of or relating to the Service shall not exceed the total fees actually paid by the Customer for the Service during the 12 months preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot be excluded or limited under applicable law, including fraud, intentional misconduct, or gross negligence.

13.Indemnification

The Customer agrees to defend, indemnify, and hold harmless LAMUM and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of:

• the Customer’s misuse of the Service;
• unauthorized or unlawful Customer Data;
• breach of these Terms by the Customer or its users;
• violation of applicable law by the Customer or its users.

We may notify the Customer of a claim requiring indemnification and request reasonable cooperation in the defense, subject to the Customer’s control of the defense.

14.Term and Termination

These Terms remain in effect for as long as the Customer uses the Service or maintains an active subscription.

We may suspend or terminate the Customer’s access to the Service if:

• the Customer fails to pay fees when due;
• the Customer materially breaches these Terms;
• the Customer’s use presents a security, legal, or operational risk;
• the Service is no longer available for the intended use.

Upon termination or expiration:

• the Customer’s right to access the Service ends immediately;
• we may delete or retain Customer Data in accordance with applicable law and internal retention practices;
• the Customer remains responsible for any unpaid fees or obligations accrued before termination.

15.Data Retention and Deletion

We may retain Customer Data for the duration of the active subscription and for a reasonable period thereafter to support service continuity, compliance, or operational records, subject to applicable law and retention requirements.

The Customer may request deletion of its data in accordance with our Privacy Policy, subject to legal retention obligations, system backups, security record-keeping, and technical limitations.

16.Third-Party Integrations

The Service may integrate with third-party systems, license managers, network infrastructure, monitoring tools, or APIs. We are not responsible for the availability, security, reliability, or compliance of such third-party services unless expressly stated in writing.

The Customer is responsible for ensuring that any third-party software, systems, or integrations used in connection with the Service are authorized, properly configured, and compliant with applicable laws and contractual obligations.

17.Force Majeure

We are not liable for delays in performance or failure to provide the Service caused by events outside our reasonable control, including acts of God, public health events, cyberattacks, infrastructure failures, labor disruptions, network outages, governmental actions, or other circumstances beyond our reasonable control.

18.Governing Law

These Terms are governed by the laws of the jurisdiction in which LAMUM is organized and operating, without regard to conflict-of-laws principles.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in the applicable jurisdiction, and the parties agree to submit to that jurisdiction.

19.Changes to These Terms

We may update these Terms from time to time to reflect changes in legal requirements, product features, or operational practices.

Material changes will be communicated with reasonable notice where feasible. Continued use of the Service after the effective date of revised Terms constitutes acceptance of the updated Terms.

20.Miscellaneous

• These Terms constitute the entire agreement between the parties regarding the Service, superseding prior understandings.
• If any provision is invalid or unenforceable, the remaining provisions remain in effect.
• No waiver of any provision is effective unless in writing.
• The Customer may not assign these Terms without our prior written consent.
• We may assign these Terms to an affiliate or successor entity in connection with a merger, sale of substantially all assets, or similar corporate transaction.

21.Contact

For questions, notices, support requests, or legal communications, please contact us at: